FAQs

¿Dónde está mi pedido?
If you want to find out the status of your order, please get in touch with us via web chat or email (pedidos@tiendaetniacosmetics.com) so we can provide you with the NACEX order number, which you can use to track your order at www.nacex.es.
¿Puedo cancelar o modificar mi pedido?
Tengo un código promocional o descuento, ¿Cómo lo uso en una compra online?
On the payment page, you’ll find a section like this in which to enter the code.
¿Cuáles son los tipos y costes de envío?
¿Cómo puedo comprar en etnia online?
¿Qué métodos de pago ofrece etnia online?
We offer the following payment methods: credit/debit card and PayPal.
¿Puedo guardar un artículo que me gusta?
No encuentro el color que me gusta. ¿Qué hago?
No he recibido todos los artículos de mi compra. ¿Qué hago?
Los artículos recibidos son incorrectos o tienen un defecto. ¿Qué hago?
¿Los artículos incluidos en la bolsa quedan reservados automáticamente?
Quiero estar al día de las ofertas, lookbooks y nuevas colecciones. ¿Qué hago?
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FAQs

¿Dónde está mi pedido?
If you want to find out the status of your order, please get in touch with us via web chat or email (pedidos@tiendaetniacosmetics.com) so we can provide you with the NACEX order number, which you can use to track your order at www.nacex.es.
¿Quién puede pertenecer al club Lovely Etnia?
Any natural person, of age, or authorised minors represented by their parents, guardians or legal representatives, with the exception of freelance workers who obtain products from Etnia Cosmetics for commercial or professional purposes.
¿Puedo cancelar o modificar mi pedido?
If necessary, write to us via web chat or email: pedidos@tiendaetniacosmetics.com and we can do this for you.
Tengo un código promocional o descuento, ¿Cómo lo uso en una compra online?
On the payment page, you’ll find a section like this in which to enter the code.
¿Cuáles son los tipos y costes de envío?
Spain - Mainland Spain
  • Delivery cost €5.90
  • Free delivery from €25
  • Delivery time 24-48 hours
Spain - Balearic Islands
  • Delivery cost €5.90
  • Free delivery from €40
  • Delivery time 2-3 days
Spain - Canary Islands
  • Delivery cost €17.90
  • Free delivery from €50
Canary Islands: Purchases of less than €150 are exempt from the Canary Islands General Indirect Tax. Above this, you will need to pay an importing tax of 7% of the total taxable base, and 15% in the case of perfume.
Europe
  • Delivery cost €17.90
  • Free delivery from €60
  • Delivery time 5-10 days
*Europe: France, United Kingdom, Italy, Belgium, the Netherlands, Luxembourg and Germany.

DELAYS OF UP TO 5 WORKING DAYS MAY OCCUR IN PROMOTIONAL PERIODS. WE WILL SEND YOU AN EMAIL WHEN YOUR ORDER LEAVES THE WAREHOUSE.
¿Cómo puedo comprar en etnia online?
  • Search for the product you need or wish to buy from our Etnia store and select it
  • Check on the product page that this is the product you want
  • Select the shade and number of units
  • Click the button: add to basket
  • Check that the order is correct and click ‘place order’.
  • If you’re a new customer, register for an account. If you’re already an Etnia customer, enter your email address and password to access your account
  • Select the billing and delivery address
  • Confirm delivery method
  • Select payment method
  • Review order and confirm
¿Qué métodos de pago ofrece etnia online?
We offer the following payment methods: credit/debit card and PayPal.
¿Puedo guardar un artículo que me gusta?
Yes, it will remain in your basket for 24 hours, but we cannot ensure that the product will not run out of stock during this time.
No encuentro el color que me gusta. ¿Qué hago?
If necessary, write to us via web chat or email: pedidos@tiendaetniacosmetics.com and we can let you know if the product is still in stock. Contact us via instant chat during business hours (09:00 to 18:00)
No he recibido todos los artículos de mi compra. ¿Qué hago?
Email us at: pedidos@tiendaetniacosmetics.com or contact us via instant chat during business hours (09:00 to 18:00).
Los artículos recibidos son incorrectos o tienen un defecto. ¿Qué hago?
Email us at: pedidos@tiendaetniacosmetics.com or contact us via instant chat during business hours (09:00 to 18:00) and we’ll be happy to help.
¿Los artículos incluidos en la bolsa quedan reservados automáticamente?
No, it will remain in your basket for 24 hours, but we cannot ensure that the product will not run out of stock during this time.
Quiero estar al día de las ofertas, lookbooks y nuevas colecciones. ¿Qué hago?
Subscribe to our newsletter You may do this from our website, by entering your email in the envelope icon in the upper right-hand corner of the home page.
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secure shopping
  • Various payment methods

    Visa and mastercard, paypal, bizum
    Payment in installments in 3, 6 or 12 months

  • Free shippings

    From 30€ (peninsula, Baleares and Portugal)
    From 60€ (Canarias, Ceuta and Melilla)
    Lovely clients from 20€
    EU - consult in general conditions

  • Ships in 24-48h* from 4.20

    It can be extended up to 5 bussiness days in
    promotion and post promotion periods.
    Shipments to the US